HELLO, I'M
Kaila Hamaday
Cybersecurity Student
About
MY BACKGROUND
Experienced Helpdesk Supervisor with over five years of leading teams, managing high volumes of support requests, and ensuring high customer satisfaction. Skilled in complex troubleshooting, Tier 1 IT support, and staff training. Currently advancing cybersecurity skills through a Certification in Cybersecurity from DeVry University to transition into a cybersecurity-focused role. Browse my site to see all that I have to offer.
Education
WHAT I’VE LEARNED
2023-2024
Devry University – IL; Class of 2024
Certificate in Cybersecurity
GPA: 3.7
2011-2012
Star Career Academy – Audobon, PA; Class of 2012
Certificate in Surgical Technology
2006-2010
Pequea Valley High School, Kinzers, PA Class of 2010
General Studies
Experience
WHERE I’VE WORKED
Aug 2018-Present
Specialty Answering Service, Help Desk Team Lead
September 2023
Mastercard Cybersecurity Virtual Experience, Forage
Designing, Data Analysis & Training on Phishing
July 2015-May 2019
Insomnia Cookies, Contact Center Team Lead
Nov 2013-July 2015
AR Logix, Medical Collections Specialist
Skills & Languages
WHAT I BRING TO THE TABLE
Data Analysis
Customer Service
Help Desk / Troubleshooting
Customer Management Software
Social Media Management
Cloud Systems (Azure, AWS, Salesforce)
Risk Assessment / Incident Response
English
German
Spanish
Areas of Strength
WHERE I SHINE
Customer Service Excellence
Leadership
Technical Support
Critical Thinking
Analytical Thinking
Interests
OUT OF OFFICE
Videogames
Travel
Reading
Cooking
Candle making
Nature